Shipping & Returns
We have the large majority of our castings in stock and ready to create into the ordered item. These items become ready to ship within 2 to 3 business days, but on occasion, if a casting is out of stock, it could take 5 - 7 business days before your order ships. Because some of our products are cast and made to order, like our large sculpted belt buckles, there can be a 7 to 10 business day handling time before your item is shipped. We will contact you after your order is placed if there is any delay in getting your order shipped out in a timely manner.
California Residents will be charged sales tax on their order.
All items mailed in the USA are shipped USPS priority mail with tracking and insurance. Priority mail has an average delivery transit time of 2-3 business days to most locations but this timeframe is not guarenteed by USPS and it could take longer. During checkout the customer has the option to upgrade to Priority Express Mail if they would like a faster method of shipping. Priority Express has a USPS guaranteed delivery transit time of of 1-2 days to most destinations or your shipping charges will be refunded. Paxton Jewelry has no control over the postal services and therefore cannot guarantee arrival dates. All we can do is try and work with USPS in your behalf to try and solve the problem. If a customer has chosen Priority Express with a guaranteed delivery date and that date was not fulfilled by USPS we will file a claim to have the shipping charges refunded to the customer.
International customers please visit This Link and carefully read our information on customs fees, delivery options and insurance for international orders:
Paxton Fine Buckles & Jewelry Design takes great care in packing your order to ensure its safe arrival. We are an environmentally conscious business and recycle packaging material whenever possible.
We offer a 15 day return policy from the time the product is received by the customer. Please contact us to have your return return authorized before mailing back your item. Items must be returned in sale-able condition along with any original packaging or accessories. Please Note: We do not refund shipping or international customs charges and the shipping charges for a returned item are the responsibility of the customer. Refunds are usually given within a few days of receiving the returned item but please allow up to 15 days for a refund once you have receive a conformation email that we have received your item. Please note that Paxton Jewelry reserves the right to not issue returns, refunds or exchanges on custom made or special order items.
We take pride in our workmanship and offers a 1 year limited warranty against workmanship defects on all buckles, straps and jewelry designs. If you feel your product has a workmanship defect, please notify us and receive a return authorization before sending off your product. We must receive the product back within 10 days of notification of intent to return. The customer is responsible for shipping charges on the returned item both to and from Paxton Jewelry. We also offer repair work on all our products. Please contact us for an estimate on repair cost before sending off your product.
If goods are damaged during shipment by USPS, save the item, the box and all packing material. Notify us and we will place a claim with the carrier. You may have to allow a carrier representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.
We take pride in prompt order fulfillment and start preparing all orders the morning following our receipt of the request. If you decide you do not want what you ordered, it is imperative that you contact us immediately. Once we ship the item you may return it under the conditions stated above, but we cannot refund the shipping cost. Once a custom order is received and work is started the order cannot be canceled. We will make all possible attempts to contact you and confirm your custom order before work is begun.